before you enter

Are you of legal drinking age in your country of residence?

Contact

If you have any questions regarding your order that aren’t answered by our FAQs, shoot us a message with the contact form or give us a call.

FAQs

  • When will I receive my parcel?

    We use Australia Post to deliver our parcels and they provide all our customers with a tracking number which you can find in your confirmation of shipping email. Please check your spam/junk mail folder if you can’t see it. Due to COVID-19, Australia post has faced some delays. Just in case you need a little something to pop into a gift box or envelope, we have created a downloadable Gift Verification Certificate which you can print at home or at your local print shop. It’s an interim solution while your order is in transit.

  • Do you offer express shipping?

    Yes. We can post your order express shipping for an additional $24. Just select the express post option at checkout and we'll have your goods to you ASAP.

  • Do you do international shipping?

    In the future, we will offer international shipping, but it is not a service we currently offer. Some of our customers living abroad have organised shipping overseas using a contact in Australia to ship over bottles on their behalf via DHL or alternative freight company. This is not something we can do on your behalf.

  • Are you open for distillery tours?

    Unfortunately, we have no plans to reopen distillery tours at the moment due to COVID-19. Our cellar door on Davey St is open for all your tasting needs and you should drop in for a dram and a whisky chat if you get the chance.

  • What are the cellar door opening times?

    Lark’s Cellar Door is open Sunday - Wednesday 12 pm - 7 pm and Thursday - Saturday 12 pm - 8 pm. Currently, we are NOT offering Distillery Tours due to COVID 19.

  • Do we need to make a booking for your cellar door?

    If you are enquiring about a large group or a private booking, please email cellardoor@larkdistilling.com and one of our amazing team will get back to you shortly.

  • Can I choose a bottle number?

    We occasionally offer this as part of a promotion, but unfortunately this is not a regular service we can offer.

Contact Us

Get in touch

Management Team

managing director

Geoff Bainbridge

Chairman

David Dearie

Non-Executive Director

Warren Randall

Non-Executive Director

Laura McBain

Chief Financial Officer

Alex Aleksic

Head of Brand and Commercial

Demetrius Giouzelis

Head of Brand Communications

Clayton Anderson

Company Secretary

Melanie Leydin