AUSTRALIA WIDE EXPRESS SHIPPING
All domestic web sales orders are dispatched via Australia Post Express eParcel. Proof of age and an adults signature are required for every shipment. Tracking and insurance is included with each shipment for peace of mind.
We dispatch goods Monday to Friday. If sending goods to your place of work (or a business) please be sure to include the business name and level.
For metro delivery, we suggest allowing 1-2 business days for your order to arrive. Most orders arrive next business day if ordered before 2pm.
For delivery outside of metro areas, we suggest allowing up to 2-6 business days for your order to arrive.
INTERNATIONAL EXPRESS SHIPPING
All international orders are shipped via DHL Express. Proof of age and an adults signature are required for every shipment. Please allow 1-3 business days for international orders to be dispatched. Tracking and insurance is included with each shipment for peace of mind.
All international delivery timeframes and rates will vary and will be quoted at checkout based on your order's total weight and delivery location. Please note that these delivery timeframes are a guide and may change based on border delays specific to your country which are outside of our control.
International orders are not subject to Australian sales taxes. However, your order may be subject to local customs duties and taxes upon arrival in your country. Your local customs authority will contact you directly to process any applicable import charges.
For more details about the specific costs and procedures, we recommend reaching out to your local customs department. By placing your order, you accept full responsibility for any import charges and taxes related to your shipment.
LARK Distilling Co. is not liable for any international customs fees, taxes, or any delays or issues with the release of shipments related to the importation and taxation of alcohol outside of Australia.
We currently accept international orders to the following countries. Please contact us if your country is not listed and we will happily investigate your options.
New Zealand, Hong Kong, Japan, Philippines, Singapore, South Korea, Taiwan, France, Germany, Ireland, Switzerland, Finland, Sweden, Belgium, Greece, Netherlands and the United Kingdom.
Returns & Refunds
EASY RETURNS OR EXCHANGES
We want you to be 100% happy with your order and we aim to ensure that all products supplied to all customers arrive in perfect condition.
Our Returns Policy covers the rights you have under the Australian Consumer Law.
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products, provided that you inform us of your intention to return the products within seven working days from the date of your order being delivered.
If you wish to process a return, please contact us at info@larkdistilling.com. All orders must be returned to us in their original condition, including all packaging. LARK is not liable for any damages that occur during transit back to us. Upon receiving your return, we will refund or exchange your item(s) once we have received the item back in an unopened, brand new condition.
